Terms of Service

These terms apply when you request a quote from, book, or receive services from Yelp for Help (“Yelp for Help”, “we”, “us”). By booking, you agree to them. They're written to be read, not to trick anyone.

1. Quotes and prices

• Cleaning is a flat price per visit calculated from the details you enter (bedrooms, bathrooms, square footage, frequency). The price is fixed once we confirm your booking. If your home is materially different from what you entered — for example twice the bathrooms, or a condition requiring a deep clean instead of a standard clean — we'll tell you before starting and agree a new price or reschedule.
• Landscaping is billed at $65 per crew-hour with a one-hour minimum. The total shown in the quote is an estimate from your yard size; you pay for the actual time on site, rounded to the nearest quarter hour.
• Moving help, heavy lifting and construction labor are billed per person per hour at the rate shown for the service, with a minimum of two hours (four hours for construction site labor). You pay for time actually used above the minimum. Waiting time caused by the customer (for example a truck that hasn't arrived) is billable.
• Recurring discounts apply only while the schedule continues; a skipped or cancelled recurring visit does not remove the discount from other visits.
• Disposal, dump or parking fees are passed through at cost and quoted in advance where possible.

2. Booking and deposits

• A booking is confirmed when we confirm the date and time by email or text. Submitting the quote form alone is a request, not a confirmation.
• You may pay a $50 deposit to hold your slot. The deposit is applied to your final bill. It is fully refunded if we cannot serve you, or if you cancel with at least 24 hours' notice.
• The balance is due when the service is completed, unless we've agreed otherwise in writing.

3. Cancellations and rescheduling

• Cancel or reschedule free of charge up to 24 hours before the appointment.
• Cancellations with less than 24 hours' notice, or a lock-out when the crew arrives, may be charged a fee equal to the deposit (or one hour at the applicable hourly rate for hourly services).
• We may reschedule for severe weather or safety reasons; we'll always contact you first and never charge for a reschedule we initiate.

4. Payment

Payments are processed by Stripe. Invoices are due on receipt. Balances unpaid after 7 days may accrue a late fee of 1.5% per month or the maximum allowed by law, whichever is lower, and recurring service may be paused until the account is current.

5. Satisfaction guarantee

If a cleaning isn't right, tell us within 24 hours of the visit and we'll return to re-clean the areas in question at no charge. The guarantee covers the scope of the service booked; items outside that scope (see the service checklists in our guides) can be added to a future visit.

6. Access, safety and your responsibilities

• Provide safe access to the property and the areas to be serviced, and let us know about pets, alarm codes and parking.
• Secure cash, jewelry, firearms, prescription medication and irreplaceable items before a visit.
• Tell us about hazards: broken fixtures, mold, pests, biohazards, unstable structures. We may decline or stop work that can't be done safely.
• For moving and heavy lifting, disclose item weights and the route they must travel; we may decline items that can't be moved safely with the crew booked.
• We don't move hazardous materials, perishables or items prohibited by law.

7. Damage and liability

• If something is damaged during a visit, tell us within 48 hours with photos and we'll repair, replace or credit it. Claims made later are harder to verify and may be declined.
• We're not responsible for pre-existing damage, wear, or items that were already broken, loose or improperly installed, nor for damage caused by following your specific instructions against our advice.
• Our liability for any visit is limited to the value of that visit, except where the law provides otherwise.

8. Offers and referrals

• The first-visit offer (FRESH20) applies once per new customer and can't be combined with other discounts.
• Referral credit ($20) is issued after the referred customer's first completed and paid visit; the referred customer's discount ($20) applies to that first visit. One credit per new customer; credits aren't redeemable for cash.

9. Our people

Our crews are background-checked and work for Yelp for Help. Please don't hire them directly for the same services outside of Yelp for Help; if you'd like to, talk to us first.

10. The website

Prices and content on the site are provided in good faith and may change. The site is provided “as is”; we do our best to keep it accurate and available but can't guarantee either. Advertising shown on informational pages is provided by third parties and isn't an endorsement.

11. Governing law

These terms are governed by the laws of the State of Rhode Island. If a dispute can't be resolved by talking to us, it will be handled in the courts of that state.

12. Contact

Yelp for Help · Rhode Island · info@trippointproperties.com · (401) 451-3227. See also our Privacy Policy.